Inform us about your self. What introduced you to the Come up® Platform?
Properly, as a far as private introductions, I’m Latonya. I’ve been married for 36 years—I’m very pleased with that—we’ve three grown kids and 6 grandchildren, and I occur to suppose they’re among the prettiest folks on the planet. They’ve all adopted completely different paths. Two are within the medical subject and one is a photographer. I’m from Ohio, so The OSU Buckeyes is large there—and we name it Buckeye Nation—however I now dwell in North Carolina and like it since I can attain a seashore in lower than 4 hours.
How has your use of the Come up® Platform improved your life?
I started my journey in 2012 with the Come up® Platform. I used to be not new to working from house.
I had truly labored from house as an educational designer supervisor for 2 completely different corporations, so I used to be used to the work-from-home atmosphere. However these had been company jobs with set begin and finish occasions, and I used to be at a degree in my life the place I had youngsters who had been coping with actual life challenges.
When children are little, as a father or mother you’re all the time attempting to be sure that they’re protecting their hand off the range or out of a light-weight socket.
However my children had been at an age the place I actually wished to be extra palms on with them—and have the flexibility to work round my household, not the opposite manner round.
There was additionally a change of life occasion at a sure level in my life the place my father developed most cancers, and shortly after my mom developed dementia. I joined the Come up® Platform to have the ability to assist them nonetheless wanted and be with them via their battle!
I used to be capable of go to all their physician appointments and be concerned with my children’ college actions, and the Come up® Platform enabled me to work after I wished to.
I had the very best of each worlds: I had the managerial expertise I wanted to be a Service Companion and enterprise proprietor, and the 2 lives merged collectively.
What are some issues you’ve been capable of obtain personally or professionally with the management you’ve as a enterprise proprietor?
I believe I’ve additionally discovered fairly a bit and turn into very savvy with social media. I by no means used to love social media—I nonetheless don’t like it—however I’ve discovered it has a spot in my enterprise. And I take pleasure in having the ability to assist different folks in conditions much like my very own, who want a cause to work in another way.
I additionally just like the Come up® Platform as a result of it could assist those that try to make money working from home and proceed their schooling.
It’s satisfying for me if I might help somebody discover the Come up® Platform in order that they’ll have the liberty they want—and the data of how issues work—to allow them to work after they wish to work
A variety of my Brokers are retired or semi-retired, they usually have been capable of reinvent themselves.
One among my Brokers, she was a police officer, and when she retired, she didn’t wish to be doing one thing like what she had been doing. She wished a change. She wished one thing lighthearted, easygoing—one thing that she cherished to do—and she or he appreciated to journey, so I discussed one of many cruising purchasers to her.
I get excited after I get new folks as a result of I might help them do the issues, they love by working with LATEAM.
Are you able to present an instance of if you actually felt such as you made a distinction for an Agent whereas servicing on the Come up® Platform?
I truly serviced early on after I first began so I may get the total Come up® Platform expertise.
However so far as making a distinction for my Brokers as a Service Companion, I’m not afraid of creating a telephone name in the event that they need assistance.
I recall one time the place one in all my Brokers was servicing roadside help, and she or he was prepared to depart this system earlier than I spoke to her.
I wished to see if we may assist her out and located that she was having some technical issues and wasn’t very tech savvy.
However , I simply took a while to satisfy together with her.
She didn’t know the distinction between a gentle reboot vs. a hardboot—or tips on how to formulate a signature in an e-mail—and I simply took a few days to satisfy together with her, and finally she was capable of keep on this system.
In order that was a time after I was capable of discuss one in all my Brokers off a ledge.
Within the second, I’m simply caring for my brokers. I’m simply attempting to assist them out and be obtainable for them—I’ve that feeling typically.
It breathes new life into them.
What expertise and qualities do you’re feeling are most helpful for Service Companion success?
For Service Companion success, it’s important to have nice group expertise, it’s important to handle your time very effectively, and it’s important to have an curiosity in serving to folks.
My Brokers work for LATEAM—however I like to think about it as the opposite manner round.
I work to offer my Agent’s assurance, consolation, and assist, and assist them navigate the challenges that include working remotely.
In a kind of oblique manner, the Brokers are my buyer, and as a Service Companion, it’s important to have the enterprise proprietor mentality—, the accounting, bookkeeping, and different vital issues that handle the enterprise.
However on the finish of the day, I’m a Service Companion offering a service to my Brokers to allow them to present service to the consumer applications they select.
Being well-educated and well-acquainted with the Come up® Platform and the completely different applications is vital. So is knowing the processes and insurance policies and having the ability to use that as a manner to offer assist to your Brokers is what makes a profitable Service Companion, in my view.
It’s not about what number of Brokers I’ve.
On the finish of the day, it’s about offering actually good assist for my Brokers to allow them to do their work higher.
In a nutshell, I’m right here to offer good service to my Brokers in order that they’ll present nice service to the consumer applications and switch to me with any challenges they’ve.
Is there the rest you prefer to others to know in regards to the Come up® Platform?
After I was a senior in highschool, I used to be a cheerleader, and after I was elevating my children, I instructed them I used to be their largest cheerleader—and to take all issues as far they’ll take them: academically and financially.
My Brokers imply extra to me than my enterprise, and I’m the most important advocate for my Brokers—and I promote the Come up® Platform.
Talking as a mom and a spouse, I wished to place one factor first: my household.
Our household didn’t have wealth in any other case, so I knew I needed to work exhausting to earn cash, and lots of people are in that very same place.
Individuals need to have the ability to put their household first—and luxuriate in different pursuits—however the actuality is, they nonetheless should work.
So, I would love folks to know that in the event that they be part of LATEAM, they’ll get the assist they should make them profitable.
I believe the Come up® Platform is without doubt one of the finest methods to marry each worlds: the worlds of caring for household and having the ability to work.
It is a effective approach to get that executed, and I hopefully ship that message to folks after they come to the Come up® Platform.
I wouldn’t have stayed in enterprise with Come up for nearly 11 years if I didn’t suppose it, was a helpful association.
The Come up® Platform supplies nice alternatives —working in your phrases, on the times and occasions you need.
Who else will get to select their purchasers? It’s nearly extraordinary.
So, I believe Come up gives an awesome alternative to be at your finest for your loved ones and nonetheless have the ability to meet your monetary targets.
Interested by changing into a Service Companion?
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