About Us and Why We’re Hiring
We’re YNAB (“why-nab”), a monetary training firm with a budgeting app. We train 4 Guidelines that create a brand new relationship with cash—one the place you like the way you spend and have a good time the way you save. For greater than a decade, folks have been utilizing YNAB after which telling their buddies what a distinction it has made of their lives. Try our neighborhood on Fb, TikTok, or Reddit (actually!), or learn a few of our app evaluations, and also you’ll see what we imply. We love constructing one thing that has an enormous optimistic impression on folks’s lives, and we have now a powerful training ecosystem that features stay courses, to not point out stellar help (if we do say so ourselves!).
Talking of our superior help crew, January is our busiest month! We obtain hundreds of messages from skilled and new YNABers who need to have a superb begin to the brand new 12 months. So, we’re on the lookout for tech-savvy, pleasant, Seasonal Buyer Assist Specialists to assist make that occur. It is a non permanent, part-time (23-30 hours per week paid at $18 USD per hour), distant place starting early November 2023 and ending mid-February 2024. Should you’re identified for being real, proactive, and a transparent communicator, we need to hear from you!
We’ve got one overarching requirement in relation to becoming a member of our crew—even briefly: our authentic Core Values Manifesto has to actually click on with you. Should you’re nodding emphatically whereas studying it, you’ll in all probability match proper in!
Necessities (these are actual, precise necessities)
Willingness to make use of and study YNABExcellent written EnglishYou’re accessible to work our required schedule:A complete of 23-30 hours per week, starting November 6, 2023 and ending mid-February 2024.Your weekly hours shall be cut up throughout 4-8 hour shifts for 4-5 days per week, and every week you’ll must work a Saturday or Sunday.Please be aware that though we’re absolutely distant, we do have some location restrictions for this non permanent position—we will solely rent individuals who stay both:Within the U.S., in one of many following states: Arizona, Arkansas, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Montana, Nevada, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Wisconsin.OR, in a rustic that isn’t the U.S. or the UK.
A Little Bit Extra About Us:
We stay our Core Values day by day at YNAB, and we imply it once we say we’re an equal alternative employer. We consider {that a} range of backgrounds, talents, beliefs, and experiences is vital to our success, and we’re obsessed with making a welcoming, supportive, and collaborative atmosphere for all staff. All are inspired to use as we proceed to develop a wise, hard-working, and numerous crew that loves working collectively to construct one thing that issues.
We additionally work actually onerous, collectively, to make working at YNAB an incredible expertise, and we’re (humbly) proud to have obtained a lot of Fortune’s “great spot to work” awards during the last a number of years. We’ve got a crew filled with actually distinctive folks—the sort you’ll be excited to work with. We’d like to inform you about a number of of them!
Dela (she/her/hers) is our onboarding crew chief and shall be your supervisor throughout your time at YNAB. She and a talented crew of trainers and consultants will train, information, and help you, making certain you are feeling assured every day. You’ll have numerous alternatives for questions, suggestions, and celebration!
Your crew of fellow seasonal help specialists will seemingly be among the finest folks you’ve ever labored with. You’ll get to know people from throughout the globe and study with them by collaboration.
The help crew shall be your friends, and also you’ll have alternatives to each have enjoyable with and study from them.
All of us can’t wait to fulfill and study from you, too!
Now again to you, our new Seasonal Buyer Assist Specialist…
You’re captivated with becoming a member of our devoted help crew. You’ll assist us reply each message in a means that’s pleasant, well timed, and correct.
You’ll be the face of YNAB. We’ll train you easy methods to reply the questions YNABers most frequently ask. You’ll really feel assured even in your first dialog!
You don’t thoughts answering the identical query many occasions in a single shift. Every new buyer is an opportunity to brighten somebody’s day!
You have got a knack for swift transitions, switching between subjects with grace.
You exceed expectations even when your reply isn’t what the client hoped for. You’ll be able to artfully mix directness and friendliness in a single sentence.
You understand that pace of response is vital. And, you steadiness pace with accuracy and giving a customized expertise each time.
You self-manage properly, realizing your contributions impression the entire crew. You frequently pursue progress and connection for your self and your crew.
You’re humble in realizing what you don’t but know and also you search assist when it’s wanted. You retain an open thoughts and invite suggestions.
You’re keen on taking that one little further step past what’s anticipated. You’re inventive in that means and luxuriate in delighting others.
You’re who we’re on the lookout for in the event you:
Can decide to a set schedule of 4-5 work days per week (together with at the very least one Saturday or Sunday) for a complete of between 23-30 hours per week (with shifts between 4 and eight hours)Have a dependable laptop computer or laptop you should use for YNAB work (a pill or Chromebook received’t fairly lower it for among the packages we use)Are a productive and unbiased self-manager who can meet the efficiency expectations set by your supervisor Are thought-about a wonderful communicator in written EnglishAre digitally fluent, which implies you’re snug studying and navigating a number of packages directly and making use of your curiosity to study new programs and troubleshoot technical issuesCan embody YNAB’s values in your interactions with clients and your teammates—and perceive that each help response is an expression of the YNAB tradition and brandValue excellence and steady enchancment—on the identical timeAre curious and luxuriate in attempting stuff you haven’t finished beforeCan tactfully ship troublesome information and get a thanks for it (you’re that good!)Aren’t afraid to ask questions and are available to each one-on-one along with your supervisor with subjects to discussLove brightening somebody’s day!
A Day within the Life:
At this time, you’re scheduled for a 5 hour shift. You understand that about 75% of your day shall be invested in delighting clients and about 25% shall be invested in private progress and crew connection.
Earlier than you bounce into what we name the “queue” to answer YNABers, you begin by checking for updates. Any bulletins or modifications? Any candy emojis to put down in celebration of a teammate’s success?
When you’re caught up, you shut Slack to attenuate distractions and head into the queue. You set your self to Accessible and get routed conversations one after the other. Some are chats with YNABers, and others emails. Some are stay, some asynchronous. Some are new and a few are ongoing conversations. You reply with care to every one, otherwise you move it alongside to consultants. When a query is sophisticated otherwise you really feel uncertain, you recognize a educated crew is there to help you.
As you’re employed within the queue, you drink loads of water and take breaks. After your first stretch break, you start to see replies from people you wrote to earlier in your shift. You chat stay with them and wrap up conversations with open points. As you go, you get numerous thanks from YNABers whose lives you’re impacting for the higher.
Exterior of the queue, you analysis our data base and advertising and marketing web site to stage up your studying. You discuss what you found throughout an impromptu hangout with teammates. And, you share current trip pics! (So enjoyable!)
At this time you even have your weekly one-on-one assembly along with your supervisor. You hop on a video name together with her and may’t wait to speak a few new podcast you’re obsessive about! After catching up, you examine in in your objectives and get teaching on difficult conversations.
Earlier than you recognize it your work day is over! You say goodbye to your crew in Slack, change your Slack standing, and do some fast planning for tomorrow. Happy, you shut your laptop computer and transfer on with the remainder of your day.
Apply
Apply under by 11:59pm ET on Saturday September 30, 2023. Connect a PDF cowl letter. In your cowl letter, please:Introduce your self and clarify why you’d be a terrific match. (Please restrict this to 1 web page at most.) Then, on a brand new web page, please reply these questions:What attracted you to this place? (This isn’t about what attracted you to the software program.)What’s your secret to nice buyer help?Inform us a few time you needed to study one thing new to excel at your job.Have you ever ever made a mistake in dealing with a buyer challenge? What did you study?What hours of the day be just right for you? What days of the week are off limits? We’d like seasonal staff who can work from November 6, 2023 by mid-February 2024. Do you’ve gotten any day without work wants throughout this era? Connect a PDF resume.Although we all know it’s customary in some areas, we’d desire it in the event you didn’t share a headshot wherever in your utility supplies. Thanks!
We’ll ship you a affirmation e-mail when you apply. Please add that e-mail handle to your secure sender checklist to make sure future emails from us come by. (Should you don’t obtain it, examine your promotions inbox, junk folder, or any filters you might have arrange.)
Our objective is to make the recruitment and hiring course of as accessible as doable. If we will help you with an accessibility want, e-mail us at [email protected] and point out within the topic line that you simply’re making use of for the Seasonal Buyer Assist position. (Please be aware that we will solely reply to messages associated to lodging.)
We’re excited to listen to from you!
P.S. Please remember that whereas we’ve traditionally stored a gaggle of seasonal help specialists past the preliminary seasonal time interval, this 12 months we don’t intend to transform any non permanent contracts into everlasting ones. You’ll be able to count on this position to final a most of 16 weeks.