Are you on the lookout for distant chat agent jobs the place you don’t have to speak on the telephone? Maintain studying; this submit has you coated.
Again once I was in school, I labored for a telemarketing firm. Whereas the gig itself was versatile and paid nicely, it exhausted me. As a rule, individuals didn’t wish to converse on the telephone (which I get), so I must take care of their anger, irritation, and plenty of curse phrases and hang-ups.
Over time, I dreaded stepping into to work. After school, I labored for Medicaid doing prior authorization for nursing visits and residential medical tools. Once more, I used to be on the telephone for lengthy durations coping with disgruntled suppliers — no enjoyable!
Whereas many work from home jobs are phone-based, the Web has opened up a brand new breed of customer support that doesn’t require being on the telephone.
In actual fact, reside customer support chat is changing into an increasing number of in style on daily basis. A few of these on-line chat agent jobs require background data of a selected space, and plenty of of them require you to kind a sure variety of phrases per minute, so ensure you learn all the nice print earlier than making use of.
What Are the Necessities For Being a Distant Chat Agent?
To grow to be an internet chat agent, most corporations require candidates to have a highschool diploma or GED, glorious written communication abilities, and a quick and correct typing pace. Many corporations additionally require at the least one yr of customer support expertise; nevertheless, there are some corporations that can rent inexperienced persons with none expertise. You’ll additionally want a pc or laptop computer, a hard-wired, dependable web connection, and a quiet place to do your work.
17 Distant Chat Agent Jobs You Can Do From Dwelling
Distant chat agent jobs are in excessive demand. There are often extra candidates than there are open positions. In case you’re set on being a chat agent, you’ll have to verify with these corporations steadily to see if any new openings come up. If they provide electronic mail job alerts, I extremely recommend signing up for them so that you simply don’t miss any new openings.
1. The Chat Store – Reside Chat Agent
The Chat Store often has openings for reside chat brokers. For these earn a living from home positions, you need to meet the next standards:
You should be a quick and correct typist (65 WPM to 80 WPM) with glorious communication abilities.
The Chat Store solely hires within the UK, Florida, Georgia, Tennessee, and Texas.
In response to Glassdoor.com, the common wage is $19 per hour; these are W2 positions.
The Chat Store will get a 3.9-star score on Glassdoor.com.
2. Concentrix – Dwelling Agent
Concentrix supplies enterprise options to all kinds of corporations, and generally they contract with corporations who want distant chat brokers. These positions are inclined to fill quick, so that you’ll wish to verify with them periodically for openings.
On-line chat associates are answerable for offering fundamental to complicated buyer and technical assist.
Hires in most states within the US, in addition to international areas.
In response to Certainly, the common pay is at the least $14.32 per hour; these are W2 roles.
Concentrix will get a 4-star score on Glassdoor.com.
3. Guitar Middle – CHAT Agent
Guitar Middle often has full-time distant and hybrid job openings for distant chat and gross sales brokers. These positions are usually location-dependent, and brokers should have the next {qualifications}:
Candidates have to be music lovers and have a ardour for serving to individuals.
You’ll want a highschool diploma or GED and at the least two years of expertise.
It’s essential to be capable of kind 30 phrases per minute (WPM).
Use the key phrase distant once you’re looking on their web site.
Guitar Middle will get a 3-star score on Glassdoor.com.
4. LiveChat – Help Hero
LiveChat often has distant job openings for assist heroes (chat brokers). The pay charge for this function is unknown.
You’ll want quick and correct typing abilities, at the least 40 WPM.
Will need to have an ideal command of the English language.
LiveChat, which is owned by Textual content, receives a 4-star score on Glassdoor.com.
LiveWorld hires part-time social media brokers to carry out duties like social media moderation, buyer assist, engagement, and monitoring.
Will need to have 2-3 years of expertise in on-line moderation and robust typing abilities.
Will need to have the supply to work some nights, weekends, and holidays.
I heard from one reader that this place pays minimal wage.
LiveWorld will get a 3.3-star score on Glassdoor.com
6. ModSquad – Mods
ModSquad contributors focus on digital engagement, similar to moderating content material, chatting with prospects, managing communities, dealing with buyer assist, and updating social media accounts.
On this function, you’ll work as an impartial contractor.
You possibly can create your personal schedule and decide the tasks you’re employed on.
At the moment has contractors in 90 international locations around the globe in 50 completely different languages.
In response to Glassdoor.com, the common pay is $19 per hour.
ModSquad will get a 3.6-star score on Glassdoor.com.
Associated Content material: Distant Discussion board and Chat Moderator Jobs
7. The Trevor Challenge – Chat and Textual content Counselors
The Trevor Challenge is a useful resource for LGBTQ youth who want emotional assist. They rent on-line chat and textual content counselors to assist LGBTQ youth across the clock.
For these positions. you need to:
Have glorious, quick, and assertive communication abilities.
They rent in the USA and Mexico and are open 24/7, one year a yr.
These are W2 positions that include advantages.
The Trevor Challenge will get a 2.5-star score on Glassdoor.com.
8. OutPLEX – Buyer Service Rep
OutPLEX often hires on-line chat assist brokers within the US, Columbia, and the Dominican Republic. Brokers could have to make telephone calls to resolve points. For these positions, it’s best to:
Have the ability to kind 30-50 WPM with zero errors.
You’ll want a highschool diploma and a Home windows Working System.
Will need to have glorious spelling, grammar, and communication abilities.
The common pay is $16 per hour, plus advantages.
OutPLEX will get a 4.4-star score on Glassdoor.com.
9. Site123 – Gross sales Chat Specialist
Site123 hires US-based distant gross sales chat specialists to help prospects through chat and electronic mail. To use for these roles, you’ll have to submit a resume to [email protected].
Should be tech-savvy and perceive the web site builder area.
It’s worthwhile to have confirmed expertise in gross sales and customer support.
Should be educated of social media platforms like Fb, Twitter, and LinkedIn.
Site123 will get a 4-star score on Glassdoor.com.
10. SiteStaff – Chat Host
SiteStaff hires skilled chat hosts who’re capable of deal with 3-4 ongoing conversations on the similar time.
You should be positioned in Denver, Colorado.
Should be capable of kind 65-75+ WPM.
It’s essential to have glorious punctuation, grammar, and spelling.
Bonus factors when you’re bilingual.
SiteStaff will get a 3.5-star score on Glassdoor.com.
11. Foundever – Buyer Service Brokers
Foundever, previously the Sitel Group, hires full-time and part-time W2 staff to supply customer support to manufacturers from across the globe.
Many roles embody telephone work, however they do often have chat, electronic mail, and social media positions out there.
The common pay charge is $14 per hour, in response to previous job openings.
Foundever hires inexperienced persons with a highschool diploma or GED.
Some positions are location-dependent.
Foundever will get a 3.6-star score on Glassdoor.com.
12. Hopper – Journey Expertise Brokers
Hopper hires full-time brokers with at the least two years of expertise utilizing a worldwide distribution system (Sabre, Apollo, or Amadeus).
On this function, you’ll help prospects utilizing electronic mail and chat.
Hopper provides a aggressive wage and in depth advantages, together with medical insurance.
They rent staff from all around the globe.
Hopper will get a 3-star score on Glassdoor.com.
13. Robert Half – Buyer Help Brokers
Robert Half is a staffing company that always has distant job openings for buyer assist and social media brokers who deal with inquiries through chat, electronic mail, social media, and textual content. For many jobs, you’ll want glorious communication abilities, consideration to element, and good time administration abilities.
Positions are location-dependent.
Robert Half has distant short-term, everlasting, and contract positions.
Wage varies based mostly on many components.
Robert Half will get a 3.8-star score on Glassdoor.com.
14. Wayfair – Chat Gross sales Brokers
Wayfair hires distant employees from the US, Canada, Germany, India, Poland, the UK, China, and Eire. For these distant chat jobs, you’ll want:
Typing pace of 45 WPM.
Two years of gross sales or service expertise.
Should be snug working in a fast-paced setting dealing with a number of chat messages without delay.
The place comes with hourly pay and month-to-month bonuses, and your tools is offered.
Wayfair will get a 3.1-star score on Glassdoor.com.
15. Chatdesk – Chatdesk Professional
Chatdesk is a New York-based firm that hires freelance buyer assist brokers to deal with inquiries through social media (Fb, Instagram, Twitter (X), and TikTok), electronic mail, textual content, and chat. Shifts are versatile, and you may work days, nights, and weekends. For these entry-level roles, you’ll want the next:
Not less than 18 years of age.
Glorious communication abilities and a spotlight to element.
Your personal pc and web entry.
Chatdesk will get a 3.3-star score on Glassdoor.com.
16. InboxDone – Inbox Managers
InboxDone hires US-based freelancers to handle electronic mail, social media, assist desk tickets, and different administrative duties. For these part-time positions, no expertise is required, however it’s best to have glorious communication abilities, be detail-oriented, and have a excessive degree of empathy and emotional intelligence. In these roles, you possibly can work from wherever, and also you’ll have a versatile schedule.
Beginning pay charge is $16-$17 per hour, plus paid holidays and bonuses.
You’ll want to supply your personal laptop computer and web connection.
InboxDone will get a 4.8-star score on Glassdoor.com.
17. Upwork – Chat Help Specialist Jobs
Upwork is a contract market the place freelancers can join with corporations that want their abilities. With Upwork, you possibly can create a profile that showcases your abilities and experience, and you can too browse freelance assignments on the location and submit bids for gigs that you simply’d wish to work on.
One chat agent job that I discovered was for a chat agent to reply questions on insurance coverage through textual content, electronic mail, and thru their app, and the pay charge was $12.50-$22.00 per hour.
Upwork does cost a charge for utilizing their platform, and charges may be seen beneath:
$0-$500 in earnings – 20% service charge
$500.01-$10,000 in earnings – 10% service charge
$10,000.01 or extra in earnings – 5% service charge
Since Upwork isn’t the hiring firm, you should definitely educate your self on widespread earn a living from home scams. It is best to by no means pay for tools (check-cashing rip-off), purchase present playing cards, settle for funds off of Upwork, or give out private info. Learn these rip-off prevention ideas earlier than getting began on the platform.
Different Methods to Discover On-line Chat Jobs
In case you’re searching the online and spot {that a} web site has a reside chat agent field operate, look on their profession web page and see in the event that they rent distant chat brokers. Some corporations use third-party employers to fill their chat agent positions, however others rent in-house. And a few chat agent features are automated by synthetic intelligence (AI), but it surely’s value exploring to see if the corporate is likely to be hiring. You possibly can often discover a hyperlink to the corporate’s profession web page of their web site’s footer.
Different avenues to discover are enterprise course of outsourcing (BPOs) and staffing web sites like Conduent, Kelly Providers, Randstad, and Adecco. Not solely have they got distant job openings, however you possibly can different discover these one-off job alternatives for chat assist brokers.
Can You Tolerate a Little Telephone Work?
In case you’re on the lookout for extra chat agent jobs, try FlexJobs – they’ve many to select from. Simply just remember to completely learn the job description. Many reside chat agent jobs require some telephone assist, so when you’re in opposition to being on the telephone, you’ll wish to be sure that the place is 100% on-line chat, electronic mail, and social media.
In case you are OK answering some inbound telephone calls, corporations like 5CA, Amazon, Apple, NexRep, Omni Interactions, OneSupport, Smith.ai, and Wrrk provide residence chat jobs that mix telephone, electronic mail, chat, and social media work.
Get Paid For Sexting?
One phrase of warning: telephone actresses’ chat agent jobs are intercourse chat operator jobs. I need you to know what you’re making use of for when you run throughout these job postings. I don’t cowl this chance or telephone intercourse jobs on the location. In case you’re concerned with working from residence as a chat intercourse operator, WAH Adventures has an inventory of hiring corporations.
Greatest On-line Chat Help Jobs
In case you’re nonetheless not discovering your dream on-line chat job, verify to see when you can join job alerts out of your favourite corporations and job boards. This manner, you’ll be the primary to find out about present chat job openings.
As extra corporations go browsing with their companies, extra distant chat agent jobs will grow to be out there, and I’ll proceed to replace this checklist as new ones pop up.
Make sure to enroll in our publication; the place we ship out extra distant chat job alternatives!
Do you’ve got a distant chat assist job? Which firm do you’re employed for? Drop us a word; we’d love to listen to from you!
Initially revealed January 21, 2015. Content material up to date January 2024.