About Us and Why We’re Hiring
We’re YNAB (“why-nab”), a monetary schooling firm with a budgeting app. We educate 4 Guidelines that create a brand new relationship with cash—one the place you’re keen on the way you spend and have fun the way you save. For greater than a decade, individuals have been utilizing YNAB after which telling their buddies what a distinction it has made of their lives. Take a look at our neighborhood on Fb, TikTok, or Reddit (actually!), or learn a few of our app critiques, and also you’ll see what we imply. We love constructing one thing that has an enormous optimistic impression on individuals’s lives, and we now have a formidable schooling ecosystem that features dwell courses, to not point out stellar assist (if we do say so ourselves!).
Talking of our superior assist crew, January is our busiest month! We obtain 1000’s of messages from skilled and new YNABers who need to have an excellent begin to the brand new yr. So, we’re in search of tech-savvy, pleasant, Seasonal Buyer Assist Specialists to assist make that occur. It is a short-term, part-time (23-30 hours per week paid at $18 USD per hour), distant place starting early November 2023 and ending mid-February 2024. Should you’re recognized for being real, proactive, and a transparent communicator, we need to hear from you!
Now we have one overarching requirement in the case of becoming a member of our crew—even quickly: our unique Core Values Manifesto has to essentially click on with you. Should you’re nodding emphatically whereas studying it, you’ll most likely match proper in!
Necessities (these are actual, precise necessities)
Willingness to make use of and be taught YNAB
Glorious written English
You’re accessible to work our required schedule:
A complete of 23-30 hours per week, starting November 6, 2023 and ending mid-February 2024.
Your weekly hours might be break up throughout 4-8 hour shifts for 4-5 days per week, and every week you’ll have to work a Saturday or Sunday.
Please word that though we’re absolutely distant, we do have some location restrictions for this short-term position—we will solely rent individuals who dwell both:
Within the U.S., in one of many following states: Arizona, Arkansas, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Montana, Nevada, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Wisconsin.
OR, in a rustic that’s not the U.S. or the UK.
A Little Bit Extra About Us:
We dwell our Core Values every single day at YNAB, and we imply it once we say we’re an equal alternative employer. We imagine {that a} variety of backgrounds, skills, beliefs, and experiences is important to our success, and we’re keen about making a welcoming, supportive, and collaborative atmosphere for all workers. All are inspired to use as we proceed to develop a wise, hard-working, and various crew that loves working collectively to construct one thing that issues.
We additionally work actually onerous, collectively, to make working at YNAB a tremendous expertise, and we’re (humbly) proud to have acquired a lot of Fortune’s “excellent spot to work” awards during the last a number of years. Now we have a crew stuffed with actually distinctive individuals—the sort you’ll be excited to work with. We’d like to let you know about a number of of them!
Dela (she/her/hers) is our onboarding crew chief and might be your supervisor throughout your time at YNAB. She and a talented crew of trainers and consultants will educate, information, and assist you, making certain you’re feeling assured every day. You’ll have numerous alternatives for questions, suggestions, and celebration!
Your crew of fellow seasonal assist specialists will probably be among the finest individuals you’ve ever labored with. You’ll get to know of us from throughout the globe and be taught with them by way of collaboration.
The assist crew might be your friends, and also you’ll have alternatives to each have enjoyable with and be taught from them.
All of us can’t wait to fulfill and be taught from you, too!
Now again to you, our new Seasonal Buyer Assist Specialist…
You’re captivated with becoming a member of our devoted assist crew. You’ll assist us reply each message in a approach that’s pleasant, well timed, and correct.
You’ll be the face of YNAB. We’ll educate you how you can reply the questions YNABers most frequently ask. You’ll really feel assured even in your first dialog!
You don’t thoughts answering the identical query many instances in a single shift. Every new buyer is an opportunity to brighten somebody’s day!
You might have a knack for swift transitions, switching between subjects with grace.
You exceed expectations even when your reply isn’t what the client hoped for. You’ll be able to artfully mix directness and friendliness in a single sentence.
You already know that velocity of response is necessary. And, you stability velocity with accuracy and giving a personalised expertise each time.
You self-manage nicely, realizing your contributions impression the entire crew. You frequently pursue development and connection for your self and your crew.
You might be humble in realizing what you don’t but know and also you search assist when it’s wanted. You retain an open thoughts and invite suggestions.
You like taking that one little further step past what’s anticipated. You’re inventive in that approach and luxuriate in delighting others.
You’re who we’re in search of in the event you:
Can decide to a set schedule of 4-5 work days per week (together with at the very least one Saturday or Sunday) for a complete of between 23-30 hours per week (with shifts between 4 and eight hours)
Have a dependable laptop computer or pc you should use for YNAB work (a pill or Chromebook received’t fairly reduce it for among the applications we use)
Are a productive and unbiased self-manager who can meet the efficiency expectations set by your supervisor
Are thought-about a wonderful communicator in written English
Are digitally fluent, which implies you’re snug studying and navigating a number of applications without delay and making use of your curiosity to be taught new programs and troubleshoot technical points
Can embody YNAB’s values in your interactions with prospects and your teammates—and perceive that each assist response is an expression of the YNAB tradition and model
Worth excellence and steady enchancment—on the identical time
Are curious and luxuriate in making an attempt stuff you haven’t executed earlier than
Can tactfully ship tough information and get a thanks for it (you’re that good!)
Aren’t afraid to ask questions and are available to each one-on-one along with your supervisor with subjects to debate
Love brightening somebody’s day!
A Day within the Life:
At present, you’re scheduled for a 5 hour shift. You already know that about 75% of your day might be invested in delighting prospects and about 25% might be invested in private development and crew connection.
Earlier than you bounce into what we name the “queue” to reply to YNABers, you begin by checking for updates. Any bulletins or modifications? Any candy emojis to put down in celebration of a teammate’s success?
When you’re caught up, you shut Slack to reduce distractions and head into the queue. You set your self to Accessible and get routed conversations one after the other. Some are chats with YNABers, and others emails. Some are dwell, some asynchronous. Some are new and a few are ongoing conversations. You reply with care to every one, otherwise you go it alongside to consultants. When a query is sophisticated otherwise you really feel not sure, you realize a educated crew is there to assist you.
As you’re employed within the queue, you drink loads of water and take breaks. After your first stretch break, you start to see replies from of us you wrote to earlier in your shift. You chat dwell with them and wrap up conversations with open points. As you go, you get numerous thanks from YNABers whose lives you’re impacting for the higher.
Exterior of the queue, you analysis our information base and advertising and marketing web site to degree up your studying. You discuss what you found throughout an impromptu hangout with teammates. And, you share latest trip pics! (So enjoyable!)
At present you even have your weekly one-on-one assembly along with your supervisor. You hop on a video name together with her and might’t wait to speak a few new podcast you’re obsessive about! After catching up, you verify in in your targets and get teaching on tough conversations.
Earlier than you realize it your work day is over! You say goodbye to your crew in Slack, change your Slack standing, and do some fast planning for tomorrow. Glad, you shut your laptop computer and transfer on with the remainder of your day.
The best way to Apply
Apply under by 11:59pm ET on Saturday September 30, 2023.
Connect a PDF cowl letter. In your cowl letter, please:
Introduce your self and clarify why you’d be an ideal match. (Please restrict this to 1 web page at most.)
Then, on a brand new web page, please reply these questions:
What attracted you to this place? (This isn’t about what attracted you to the software program.)
What’s your secret to nice buyer assist?
Inform us a few time you needed to be taught one thing new to excel at your job.
Have you ever ever made a mistake in dealing with a buyer problem? What did you be taught?
What hours of the day be just right for you? What days of the week are off limits?
We want seasonal workers who can work from November 6, 2023 by way of mid-February 2024. Do you could have any time without work wants throughout this era?
Connect a PDF resume.
Although we all know it’s customary in some areas, we’d favor it in the event you didn’t share a headshot wherever in your utility supplies. Thanks!
We’ll ship you a affirmation e-mail when you apply. Please add that e-mail tackle to your secure sender listing to make sure future emails from us come by way of. (Should you don’t obtain it, verify your promotions inbox, junk folder, or any filters you will have arrange.)
Our objective is to make the recruitment and hiring course of as accessible as potential. If we may also help you with an accessibility want, e-mail us at [email protected] and point out within the topic line that you simply’re making use of for the Seasonal Buyer Assist position. (Please word that we will solely reply to messages associated to lodging.)
We’re excited to listen to from you!
P.S. Please bear in mind that whereas we’ve traditionally saved a gaggle of seasonal assist specialists past the preliminary seasonal time interval, this yr we don’t intend to transform any short-term contracts into everlasting ones. You’ll be able to anticipate this position to final a most of 16 weeks.
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